Delivery & payment

Where we deliver

The Seller is (registered company name and legal form). Dispatch location: (dispatch city and country). Supported destinations: (delivery countries, including confirmed non-EU destinations). Orders are accepted only for enabled destinations with confirmed delivery arrangements.

Carrier(s): (contracted courier name and service). Dispatch period: (time from acceptance to dispatch). Estimated transit periods: (delivery estimates by destination). These fields must reflect the actual services before orders open.

Costs and delivery estimates

For an enabled destination, the checkout will show shipping options and charges before you order. Prices, applicable taxes and charges collected by us will be shown in the checkout currency. Any separate import-charge arrangements will also be explained.

Shipping charges: (rates or calculation method by destination). Unless another period is agreed, Article 103b of the Bulgarian Consumer Protection Act requires delivery without undue delay and within 30 days after conclusion of the contract. If delivery is overdue, you may require delivery in an appropriate additional period or terminate in the circumstances described in Terms & conditions, Section VII.

Online card payments

Payment provider: (provider name). Accepted payment methods: (cards, wallets or other methods actually enabled). Authorisation and collection time: (when payment is authorised and captured). The checkout shows the available choices for your destination before you order.

Cash on delivery

Cash-on-delivery destinations: (supported countries, or state not offered). Collection currency and charge: (currency and any disclosed fee). This method is available only if offered at checkout under an agreed courier service.

Card payment at the door is a separate courier service and is not guaranteed. If you choose cash on delivery, follow that service’s instructions. Cash on delivery is not currently available worldwide.

Delivery problems

For delivery enquiries contact clothesupport@gmail.com or (contact telephone number). Correspondence address: (postal address for customer complaints).

Check your address carefully and contact us promptly about corrections. If a parcel is missing, delayed or damaged, contact the store so we can investigate with the courier. Keep packaging if it may help establish what happened.

Under applicable EU consumer rules, transport risk normally remains with the seller until you or your nominated recipient receive the goods, subject to the legal exception for a carrier independently commissioned by you and not offered by us. Reporting visible damage can help; failure to report it at the doorstep does not automatically remove consumer rights.

Imports and international returns

Destinations outside the EU may involve customs clearance, import taxes or duties. Import-charge arrangement: (which charges are prepaid, which are payable by the recipient and the carrier customs process). Destination restrictions: (restricted destinations or goods). These arrangements are disclosed before ordering; customs clearance may affect transit times.

Our 14-day change-of-mind return policy covers deliveries outside the EU too. You pay direct return shipping for a change of mind; we cover necessary return costs for faulty or incorrectly supplied goods. Customs-charge reimbursement depends on the applicable customs process and is not automatically handled by a store refund.